Oracle Cloud Support
Your Trusted Partner for Application Support. Elastic Cloud Support Services were invented by Stonewall, an Oracle Partner, to offer Consistent and Cost-Effective Business Value. Customers can now concentrate on results rather than bureaucracy.
Oracle Cloud Support: HCM | ERP | EPM | CX | SCM
Using our Shared Services Model, we offer Oracle Cloud customers world-class support services in the most affordable way possible. We are dedicated to the success of every one of our customers with our broad expertise and domain knowledge.
Oracle Certified Consultants with experience in all Oracle Cloud modules make up our shared services team. Once assigned the task, our team makes it possible for the client to reach a steady state relatively quickly
Oracle Cloud SaaS Application Support Pricing Options (HCM, ERP, CX)
STANDARD
* Max Support Hours: 80
Support Fee*: $2499/mo
Support service from Shared pool
Tasks based on customer tickets
Service via Email & Ticketing Portal
Support coverage: Monday to Friday
in customer business hours
Response SLA: 4 working hours
Scope Inclusions listed below
Excludes Payroll Support and Full
module implementation
STANDARD
* Max Support Hours: 80
Support Fee*: $2499/mo
Support service from Shared pool
Tasks based on customer tickets
Service via Email & Ticketing Portal
Support coverage: Monday to Friday
in customer business hours
Response SLA: 4 working hours
Scope Inclusions listed below
Excludes Payroll Support and Full
module implementation
STANDARD
* Max Support Hours: 80
Support Fee*: $2499/mo
Support service from Shared pool
Tasks based on customer tickets
Service via Email & Ticketing Portal
Support coverage: Monday to Friday
in customer business hours
Response SLA: 4 working hours
Scope Inclusions listed below
Excludes Payroll Support and Full
module implementation
Why choose Stonewall for Oracle Cloud Support?
We have the drive, the vision, and the ability to carry it out to stay ahead of our customers' changing needs. We are a company that focuses on finding solutions and brings originality to the table. We are dedicated to providing solutions in a flexible and economical manner through this method.
Oracle Certified Consultants
As an Oracle partner, Stonewall team developed deep expertise in Oracle applications along with partner certifications to validate their competency level. This results in quality output and best practice incorporation for our customers.
Key Service Highlights
Elastic support" - Pay as you go and expand scope as needed, SLAs - Our services are driven by SLAs, Pricing: Clear and Simple Pricing, Data archiving - Safeguard and store vital company data
Domain Expertise
All functional areas of a business, such as HCM, ERP, CX, etc., are subject areas in which our experts have strong domain expertise. This has developed through time as a result of working with several clients from various industries.
Flexible and Responsive
responsive client service along with Differentiating itself from the competition is Stonewall flexible operating and delivery model. Our ability to quickly adapt to customer needs enables them to receive the best service catered to their need.
3 +
Years in Business
Going Strong
80 %
Oracle Certified Consultants
Quality Assured
50 +
Happy Oracle Customers
We keep good company
100 %
Referenceable Customers